FAQ
Questions salon owners actually ask
If yours is not here, ring us on +64 9 886 7370 and ask. We would rather answer it than have you guess.
How it sounds
Does it sound like a real receptionist?
Judge that yourself. Tap the mic on our homepage and you will hear the exact voice technology your clients would. Natural New Zealand and Australian voices, normal pace, no script-reading. If it does not sound right to you, do not buy it.
Will my clients know they are talking to AI?
Most do not notice, and the ones who do rarely mind because they got an instant answer and a confirmed booking instead of voicemail. If you would rather be upfront, it can introduce itself as your booking assistant. Callers are always told when a call is recorded.
What it can do
Can it actually book appointments?
Yes. It finds a real slot for the right service with the right stylist, allows the correct chair time, and writes the booking into the calendar your team already uses.
Can it reschedule bookings?
Yes. It finds the existing booking, offers genuine alternatives, moves it and texts the new confirmation before the client hangs up.
Can it handle cancellations?
Yes, to your policy. It applies your notice period and deposit terms, offers alternatives before accepting, and releases the slot so the next caller can take it.
Can it handle deposits?
It explains your deposit requirement identically to every caller: the amount, when it is taken and what happens on a no-show. Payment itself runs through your existing system.
Can it answer questions about my services?
From your menu, and nothing invented. Fixed services get the exact price. Colour, correction and extensions get your stated range plus a consultation booking.
Setup and systems
Can we keep our existing phone number?
Yes, and you should. You keep your number and forward the calls you cannot reach. Nothing changes on your window, your Instagram or your clients' old confirmation texts.
Does it work with Timely, Fresha or Kitomba?
It sits in front of your existing calendar rather than replacing it. Timely, Fresha, Kitomba, Shortcuts, Phorest, Square, Google Calendar and Outlook are all covered. See our integrations page for the honest detail on each connection type.
Do I need new phones or software?
No. There is no hardware, and nothing for your team to learn. If you can forward a call, you can run this.
How quickly can we launch?
Usually 48 hours from the demo call, once we have your service menu and policies.
Can we test it before going live?
Yes, and nothing goes live until you have. We run test calls against your real scenarios, you listen to the recordings, and you sign off or we keep working.
Can it handle multiple locations?
Yes. Multi-site salons get the right branch, team and availability without the caller being bounced between numbers.
Limits and edge cases
What if it does not know the answer?
It says so honestly, takes the caller's details and flags it for a human rather than guessing. Guessing is how an AI receptionist damages a salon, so it is built to hand over instead.
What happens if a client complains?
It escalates. Complaints, unhappy colour clients and anything emotional go to a person. It does not attempt to resolve them.
What happens after hours?
It has a full conversation, captures the details and books where it can. That enquiry is waiting for you before you open, instead of disappearing.
What does it cost?
Priced per salon based on call volume, locations and service menu complexity. See pricing, or book a call for a real number.
Still deciding?
Hear it handle a real call before you commit to anything.