Industries

The AI receptionist for brow and lash studios

Lash work is precision work with a client's eyes closed for two hours. The phone is not an option, and the rebooking window is unforgiving.

The problem

Why brow and lash studios lose bookings

The rebooking window is narrow and unforgiving

Lash infills have a real deadline. Miss it by a week and it becomes a full set, which costs the client more and often means they simply do not rebook.

Aftercare questions arrive constantly

Can I swim, why are they falling out, can I use mascara, is it normal for them to itch. Fixed answers, asked at all hours.

Two hours with a client is two hours of unanswered phone

A full set is long, quiet and completely hands-occupied. Every call in that window rings out.

The fix

Handles the questions that eat your day

01

Protects the infill window

It knows how long since the last appointment and books the right service, or flags when a client has left it too long for an infill.

02

Answers aftercare instantly

Your aftercare advice, delivered the same way every time, at 9pm on a Sunday if that is when they ask.

03

Books the right service length

Classic, hybrid, volume and mega volume are different appointments. Durations come from your menu.

04

Captures new client enquiries properly

First-time lash clients ask a lot before booking. It answers what it can and captures the rest for you.

05

Chases the rebook

Where you allow it, follow-up texts remind clients before their infill window closes.

In practice

A real call, handled

A shortened version of a call this agent handles every day.

My lashes are looking a bit sparse, can I get them topped up?
Of course. When were you last in with us?
I think about four weeks ago?
Four weeks is right at the edge of our infill window. If more than half have shed, the tech may need to do a full set instead, which takes longer and costs a bit more. I can book you in Thursday at 1pm and she will assess when you arrive. Does that work?
Yes. Also, is it normal that they itch a bit?
Mild itching in the first day or two can be normal, but if it is persistent or the skin is red, our tech will want to see you sooner. I will flag this on your booking.
FAQ

Questions we get asked

Will it answer aftercare questions?
Yes, using your aftercare guidance. Anything suggesting a reaction or irritation is escalated to you rather than answered.
Can it tell a client whether they need an infill or a full set?
It applies your time-based rules and books accordingly, while making clear the technician confirms on the day.
Does it handle different lash types?
Yes. Classic, hybrid, volume and mega volume are separate services with separate durations, taken from your menu.
Can it remind clients before their infill is due?
Where configured, it can send follow-up texts before the rebooking window closes.

See what your business could stop missing

A free 20-minute demo, using your own service menu and prices.

Hear it live Book a demo