More than an answering machine

Books appointments using your real service durations and genuine availability.

• Correct chair time per service, including processing gaps
• Right stylist, or their next real opening
• Never double-books, never squeezes a three-hour service into a gap

Finds the existing booking, offers real alternatives and moves it on the call.

• Looks up the client's booking by name or number
• Offers genuine alternatives, not a callback promise
• Texts the new confirmation before they hang up

Handles cancellations to your policy, then releases the slot immediately.

• Applies your notice period and deposit terms
• Offers alternatives before accepting the cancellation
• Frees the slot so the next caller can take it

Explains your deposit requirement the same calm way to every client.

• Amount, when it is taken and what happens if they no-show
• Said identically to everyone, so nobody claims they were not told
• No awkward conversation for your team to avoid

Understands who does what and who a client usually sees.

• Regulars get their stylist or her next opening
• Alternatives offered on your rules, never silently reassigned

Answers from your menu. Ranges where a range is honest.

• Fixed services quoted exactly
• Colour, correction and extensions quoted as your range plus a consultation
• Never invents a price to close a call

Covers the evenings and weekends where most booking intent happens.

• Real conversations at 8:30pm, not voicemail
• Enquiries waiting for you before you open
• Covers public holidays and the Christmas break

When it cannot close the booking, it still captures everything.

• Name, number, service, preferred time, new or existing client
• Written summary of what they actually asked for

Knows when to stop talking and involve a person.

• Complaints, bridal parties and colour corrections escalate
• Anything clinical or ambiguous goes to you
• It says it does not know rather than guessing